These extra steps can be avoided. ECount, the business accounting system developed by Insolita, now offers more ways to sign documents electronically. Alongside Elpako’s qualified electronic signature, which was already integrated into the system, users can now choose biometric signing. This allows customers to sign documents directly on a tablet using a digital pen.

“One of our clients repairs around 2,000 cars a month. Lithuanian regulations require car repair orders to be recorded on forms that customers must sign and the business must then retain. When thousands of these documents build up, printing and managing them becomes a considerable administrative burden. Seeing how much extra work this creates, we wanted to find a way to make the process easier,” says Vytenis Dulskis, Director of Insolita.

Electronic signatures in business: different documents, different needs

ECount is a modular business and accounting system for managing purchases, sales, orders, stock levels and other daily business processes. According to its developers, around 95% of Insolita’s clients operate in the car and motorcycle sector, mainly as repair shops and car parts wholesalers.

These businesses sign a wide range of documents every day, from repair orders to agreements with business partners and confirmations that goods have been handed over. A qualified electronic signature suits some processes, while signing on a tablet with a biometric signature is more convenient for others.

Some of these features are already used in ECount. Other examples below show how biometric signing could support additional business processes.

Car repair shops: signing a repair order form on a tablet

A customer arrives at a repair shop and leaves their car for repairs. An employee prepares a repair order form in ECount, including the vehicle details, planned repairs and other relevant information.

With a paper-based process, the employee has to print the documents, prepare copies and arrange for them to be stored. With Elpako, the completed form is sent to a tablet as a PDF. The customer can review it and add a biometric signature using a digital pen.

The form can therefore be signed while the customer is still at the repair shop, without the employee having to prepare separate paper documents.

Car parts sales: from agreements to product returns

Car parts businesses handle customer and supplier orders, sales, returns and payments every day. ECount helps manage these processes, and some of the related documents also need a signature.

For example, agreements with business partners can be signed using a qualified electronic signature. Biometric signing could be used in other situations, such as when a customer returns car parts. The employee accepting the goods could display the return document on a tablet and ask the customer to sign to confirm the handover.

According to Insolita Director Vytenis Dulskis, a larger car parts wholesaler records around 10,000 sales transactions a month. Although not every transaction requires a signature, businesses working at this scale need to make the related paperwork as simple as possible.

Warehousing and logistics: confirming delivery

Warehousing and logistics involve more than picking an order. Businesses also need to make sure the goods reach the recipient. ECount allows users to manage stock levels, plan order picking in the warehouse, arrange deliveries using their own vehicles and track shipment status.

For example, a driver delivers an order to a customer. The recipient checks the goods, and the handover may also need to be recorded. With biometric signing in place, the recipient could review the delivery document on a tablet and sign it on the spot.

This could add a clear confirmation of receipt to the delivery process and make it easier to link each delivery to its supporting document.

What has been added to the ECount and Elpako integration?

Electronic signing is already available in ECount. Through Elpako, users could previously sign internal documents with a qualified electronic signature and send invitations to sign agreements.

The latest update adds biometric signing. This is particularly convenient when a customer needs to sign a document in person at the point of service.

At first glance, biometric signing looks like signing on paper. However, signing on a tablet captures more than the image of the signature. It also records biometric data, such as pen pressure, movement speed and angle. This information may be relevant when assessing whether a signature is authentic.

The integrated solution allows users to send a PDF from ECount to a tablet or another compatible device for signing. The signed document can be kept in Elpako’s document storage or downloaded and saved elsewhere.

More document signing options on the Elpako platform

ECount users who need more signing options can use the same account to access Elpako’s biometric signing platform. It offers additional features:

• Document templates. Frequently used documents can be prepared in advance, with fields for entering information and adding signatures.
• Assistance mode. The employee and customer see the same document on separate screens, allowing the employee to help the customer complete it.
• Standby mode. The tablet can display the company logo or another chosen image while waiting for a document to be signed.
• Drawing fields. Users can add markings by hand, such as indicating damage on a vehicle diagram.
• Virtual printer. Documents from other applications can be sent directly to Elpako’s signing platform.

The platform also allows users to send document templates for customers to complete and sign on their own, track document status, use automatic reminders and store signed documents.

How does electronic signing help businesses?

One of the main benefits is less administrative work. When documents are prepared and signed electronically, employees can spend more time on their main tasks and less time preparing and managing paperwork.

Documents stored digitally are also easier to find and review when needed. This is particularly useful for businesses that handle large volumes of documents every day and need to keep them traceable.

Customers benefit too. When they visit in person, they can review and sign a document on the spot. For remote signing, a qualified electronic signature can be used. This allows businesses to choose a signing method that suits each situation, without requiring every customer to follow the same steps.

Electronic signing can become part of your business system too

ECount is one example of how Elpako’s electronic signature solutions can be integrated into business systems that companies already use.

With the Elpako API, software developers can add electronic signing to their systems. Depending on their needs, this can include qualified electronic signatures or biometric signing on a tablet.

This type of integration is relevant to accounting and business management systems, as well as customer relationship management (CRM), document management and other platforms that require a customer’s or employee’s signature.

If you are developing a business system or want to add electronic signing to an existing solution, contact the Elpako team. We can discuss how signing features could fit your business processes.

To learn more about ECount, the system developed by Insolita, visit the Insolita website.

This partnership gives banks, credit unions, and fintech companies the chance to integrate legally recognised biometric signatures directly into their services and internal systems – finally closing the gap in digital document management.

The challenge in the financial sector

Even though financial institutions lead in digital innovation, many still struggle with fragmented processes. The most critical and high-risk steps – onboarding new clients, approving large loans, or signing investment agreements – often require the client to show up in person. Traditionally, the handwritten signature was considered the safest form of verification, a physical proof in case of disputes.

But this reliance on paper has its price: slower service delivery, higher administrative costs, and unnecessary friction for customers who now expect the same ease they get in mobile banking.

The technological solution: security and user experience in one platform

Elpako’s biometric signature technology solves this problem, with WislaCode handling implementation and customisation for financial workflows.

With this solution, institutions can:

• Let clients sign documents instantly, on mobile or on a tablet at the branch.
• Capture biometric details – pressure, tilt, speed – so the signature carries the same legal weight as handwriting, fully compliant with eIDAS.
• Strengthen security through independent graphometric verification, cutting fraud risks and improving compliance.

WislaCode’s background in mobile banking apps, staff systems, and biometric/KYC SDKs means the Elpako solution is not just technically solid but tuned to real business priorities – whether that is faster loan approvals, smoother remote onboarding, or digitising internal consent.

WislaCode: delivering results through technology

For WislaCode, technology is only successful when it delivers measurable business outcomes. Take a recent project for a fintech startup: in just five months, the team built and launched a progressive web app – a record time. The secret was a sharp focus on user experience and seamless integration, the same principles applied to biometric signature deployment.

Their SDK modules are designed specifically for financial systems, which makes Elpako integration quicker, safer, and less demanding on client resources.

Ready to eliminate the last paper-based obstacle?

The future of financial agreements is digital, secure, and fast. Biometric signatures are the logical next step in that journey.

With this partnership, financial institutions in Lithuania can now combine WislaCode’s proven digital expertise with Elpako’s signature technology to achieve that goal.

Let’s talk!

Rokas Jašinskas, Export Development Manager at Elpako, is available to answer questions about biometric signing and connect you with the WislaCode team to explore how this can fit your systems.

Contact us to discuss integration:
Email: [email protected]
Phone: +370 620 54 160

Digitization has long moved beyond basic administrative tasks. Today’s biggest challenge is ensuring that every step – from patient registration to signing medical documents – happens quickly, securely, and without the need for paper.

This is where the integration of Med.I.S. and Elpako comes in. Imagine a workflow where signing documents is not a separate task but a natural part of your daily routine – done right on a tablet during patient interaction. It’s not just convenient – it’s a major step toward fully digital healthcare.

Med.I.S. – Driving Efficiency in Your Facility

Med.I.S. is a unified information system that connects every part of your healthcare facility. It’s more than just software – it’s a solution built on years of real-world medical experience, trusted by around 40 healthcare providers across Lithuania.

Designed to adapt to any organization – whether you have five or five hundred employees – Med.I.S. helps streamline and elevate your operations.

Key Benefits:

Operational Efficiency:

• Standardizes and automates internal workflows, reducing human error and saving valuable staff time.
• Supports better resource management and lets you focus on what matters most – patient care.
• Reduces administrative costs and boosts overall institutional performance.

Seamless Coordination and Usability:

• Aligns all departments for smooth collaboration and efficient information flow.
• Operates in real time – giving you access to the most current data.
• Modular structure easily adapted to your specific institutional needs.
• Ergonomic and intuitive – easy to learn and use in everyday work.

Legal Compliance:

• Constantly updated to reflect the latest legal requirements.
• Integrated with the National Health Insurance Fund system “SVEIDRA” and its subsystems (SPAP, PRAP, APAP) – automating data exchange and reducing manual tasks.

Elpako – A Signature That Simplifies, Not Complicates

Signing documents shouldn’t stand in the way of digital progress. With Elpako’s biometric signature integrated into Med.I.S., you can sign documents directly on a tablet – quickly, smoothly, and legally. Forget printing, scanning, and archiving.

Top Benefits:

Flexibility:

• Choose between biometric and qualified electronic signatures depending on the context.
• Suitable for both staff and patient signatures – providing convenience across all areas of operation.

Speed and Convenience:

• Signing takes only seconds – no delays or extra steps.
• Templates make it easy to create recurring documents, reducing administrative burden.
• Assisted mode lets the staff and patient view the same document on separate screens – the patient on a tablet, the physician on a computer.

Security and Legal Validity:

• Captures unique biometric data – stylus pressure, movement, and signing speed – ensuring authenticity and protection against forgery.
• Complies with the eIDAS regulation – the EU-wide legal standard for electronic signatures.
• Signature data is encrypted and securely stored at the time of signing – preserving integrity and preventing tampering.

Digital Maturity – When the Signature Becomes Part of the Process

Digitization in healthcare shouldn’t stop at document signing. With Elpako integrated into Med.I.S., signing becomes part of the real work – done on the tablet, alongside the patient.

It’s not an extra step – it’s a seamless, modern, and trusted solution that works naturally for everyone involved.

Want to See It in Action?

Contact us today!
www.elpako.lt | [email protected] | +370 620 54 160

Don’t let paper and slow processes hold your facility back.
Choose a digital solution that works.

From the first visit – whether it’s for an implant, extraction, whitening, or even a routine hygiene procedure – patients are required to sign multiple consent forms: health questionnaires, GDPR agreements, E025 forms, or invoice approvals. Paper documents mean more time, logistics, and archiving. With Elpako, all of these can be signed digitally via tablet directly in the DARWA system – quickly, conveniently, and securely. This reduces the administrative burden, enhances the clinic’s modern image, and helps manage patient flow more efficiently.

What Does Elpako’s Biometric Signature Offer?

1. Seamless Signing via DARWA
The Elpako signature feature is already embedded in DARWA CRM. All an administrator or doctor needs to do is select the document and send it to the tablet for signing – no extra apps, no switching between systems.

2. Compatible with Your Existing Equipment
There’s no need for specialized hardware. Any tablet with a digital pen will work, making it easy to integrate into your current setup without additional investment.

3. Customizable Tablet Interface
You can display your clinic’s logo on the tablet’s standby screen, strengthening your brand and adding a professional touch.

DARWA CRM – More Than Just a Management System

DARWA CRM is a specialized management solution for dental clinics, designed to streamline day-to-day operations from registration to billing. It combines treatment planning, eHealth integration, digital payments, and now – tablet-based digital signing with Elpako.

DARWA CRM features include:
• Easy-to-edit, informative treatment plans
• Seamless integration with eHealth – auto-filled E025 forms, prescriptions, and medical certificates
• Smart cash register compliance – meeting legal requirements effective from May 1, 2025
• Digital documentation – biometric signing with Elpako enhances efficiency and saves time
• Automated SMS reminders – appointment alerts, feedback requests, and more
• Dental chart module – a clear and fast overview of the patient’s dental condition

DARWA CRM enables clinics to work faster, smarter, and more reliably – everything is in one place. No more juggling multiple tools or repeating manual tasks. Automated workflows help cut admin costs and free your team to focus on what matters most – providing quality care. Plus, the system is continuously updated to meet changing legal standards, making it a reliable long-term solution.

How Does This Change Daily Life at the Clinic?

No more filing hundreds of paper consent forms or cluttered front desk drawers. All signed documents are stored in one secure, centralized digital space. The clinic’s entire archive fits in the cloud, allowing the administration to focus more on patient service than paperwork. Digitalization becomes not just a concept, but a practical way to save time and reduce daily workload.

Legally-Compliant Document Storage

Elpako ensures that signed documents are stored in accordance with Lithuanian laws: following the Law on Documents and Archives, the General Data Protection Regulation (GDPR), and the Electronic Signature Act. Documents are kept in a secure database with access controls, action logs, and full traceability – ensuring authenticity and legal validity for internal or external audits. Data is hosted on servers that meet the highest security standards in the EU.

Why Is a Graphometric Signature Safer than a Traditional One?

Elpako’s signature uses graphometric technology – a biometric method that captures not just the visual representation of a signature, but also the dynamics behind it. Unlike a simple signature on a screen, a graphometric signature records pressure, speed, direction, and angle – creating a unique, tamper-proof signature profile that holds up as legal evidence.

Additionally, each Elpako biometric signature includes a qualified eIDAS timestamp and digital seal, confirming the exact signing time and protecting the document from any post-signing changes. It’s the ideal solution for clinics aiming for the highest standards in authenticity and security.

Why Choose Elpako Biometric Signature?

Integrating Elpako’s biometric signature empowers healthcare providers to modernize their operations. Signing via tablet with a graphometric signature boosts efficiency, security, and transparency – all with an intuitive, user-friendly interface. The solution is designed for both clinic staff and patients, making the signing process a seamless part of the service experience.

By using Elpako through DARWA, dental clinics gain access to the full Elpako platform – a robust toolset for professional document signing management.

Features include:
• Customizable document templates with fillable fields
• Dual-screen assistant mode – employees and patients see and edit documents simultaneously
• Pre-fill options for patients to complete forms online before signing in person
• Standby screen with quick-access buttons
• Auto-signing based on predefined rules
• Easy API integration with your other systems

This isn’t just convenience – it’s a complete digital infrastructure for managing contactless document workflows that scale with your clinic.

If you’re already using DARWA, Elpako’s biometric signature is the natural next step – enhancing your signing process and giving your clinic a digital edge. It’s more than just tech – it’s a solution that reduces paperwork, frees up administrative time, ensures legal compliance, and presents a modern, patient-friendly image.

If you haven’t tried it yet – now’s the time. Convenience, speed, and patient satisfaction speak for themselves.

For more information about the Elpako and DARWA integration, contact Export Development Manager Rokas Jašinskas at +370 620 54 160 or email [email protected].

What is Elpako Biometric Signature?

Elpako Biometric Signature technology is a modern solution enabling handwritten signatures on digital documents using a tablet and stylus. During the signing process, unique data points such as pen angle, pressure, and movement speed are captured. This innovative approach is particularly beneficial for healthcare facilities, where quick and reliable administrative processes are crucial.

Key Features:

• Tablet-Based Signing: Patients can sign documents quickly and conveniently using biometric data.
• Top-Level Security: Adheres to ISO/IEC 27001 standards for information security.
• eIDAS Compliance: Certified for seamless use across the European Union.
• Liability Insurance: Safeguards against potential risks.

This platform meets the needs of both patients and healthcare institutions, ensuring maximum reliability.

Polis System: The Backbone of Healthcare Process Optimization

The Polis (MedSystem, UAB) system is a versatile tool designed to help healthcare institutions efficiently manage administrative and clinical workflows.

Main Functions:

• Centralized Patient Registration and Document Management: Simplifies all processes in a unified system.
• Digital Accounting and Reporting: Ensures accurate financial management and reduces errors.
• Transparency and Cost Optimization: Enhances process monitoring and lowers administrative expenses.

Used by over 90 healthcare institutions in Lithuania, Polis improves operational efficiency and elevates service quality.

Integration in Action

The seamless integration between Elpako Biometric Signature and Polis is user-friendly, requiring minimal training and quick setup.

How It Works:

1. Template Creation: Institutions can design and customize document templates independently without additional costs.
2. Document Initiation: Selected documents in Polis are sent to the tablet.
3. Tablet Signing: Patients review and sign documents using a graphometric signature.
4. Automatic Archiving: Signed documents are securely stored in Polis, linked to the patient’s medical records.

This streamlined process ensures fast and secure document management while reducing the reliance on paper.

Benefits for Healthcare Facilities

Efficiency:

• Digital Processes: Faster patient service with fewer paper documents.
• Workflow Optimization: Reduces time spent on document preparation and archiving.

Convenience:

• Tablet Signing: Patients fill out documents quickly without additional steps.
• Focused Staff Attention: Administrative teams can prioritize essential tasks.

Security and Transparency:

• Biometric Authenticity: Signatures are unique and directly linked to the individual.
• Data Protection: Complies with strict security standards to safeguard patient information.

Getting Started

Healthcare institutions can easily adopt this solution:

1. Contact Elpako: Learn about integration and customization options.
2. Quick Installation: Software updates are seamless, with minimal disruption.
3. Start Using It: Intuitive design eliminates the need for extensive training.

This process allows facilities to transition to biometric signatures effortlessly and cost-effectively.

Why Choose Elpako Biometric Signature?

Integrating Elpako Biometric Signature brings significant advantages, helping healthcare facilities modernize operations. Signing documents on a tablet with a graphometric signature ensures greater efficiency, enhanced security, and transparency. Its user-friendly design supports both administrators and clients.

One standout feature is the Assistance Mode, enabling real-time collaboration on documents across two screens. Administrators can monitor the process, while clients follow a guided animation on their screen, ensuring smooth and accurate data entry.

In Summary

Elpako Biometric Signature, combined with the Polis system, is a transformative step toward modernizing administrative processes in healthcare. By simplifying document management, improving patient service, and ensuring top-tier security, this solution empowers institutions to operate more effectively. Healthcare facilities ready to embrace efficiency and innovation can start using this technology today.

For more information about the integration of Polis and Elpako, please contact our Export Development Manager, Rokas Jašinskas, at +370 620 54 160 or via email at [email protected].