Smarter Service Delivery

Digitize, automate, and manage service delivery without writing a single line of code
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Easier for Your Team.
Faster for Your Customers.

Create digital request forms, applications, registrations, and surveys, then automate the entire process.

Elektroninių paslaugų kūrimas be programavimo

Services Available 24/7

Replace Paper and Word-Based Processes

Fewer Errors and Less Duplicate Work

Service Portal Builder

Explore key features and capabilities
  • Design digital services and workflows
  • Build service catalogs for your organization
  • Add identity verification, e-signatures, and other components
  • Monitor and manage service requests
  • Launch a branded public service portal for your organization
  • Organize services into a searchable catalog with intuitive categories
  • Allow customers to request services through forms, document uploads, and e-signatures
  • Automatically collect requests, monitor progress, and manage workflows end to end

Builder

  • Design digital services and workflows
  • Build service catalogs for your organization
  • Add identity verification, e-signatures, and other components
  • Monitor and manage service requests

Service Portal

  • Launch a branded public service portal for your organization
  • Organize services into a searchable catalog with intuitive categories
  • Allow customers to request services through forms, document uploads, and e-signatures
  • Automatically collect requests, monitor progress, and manage workflows end to end

Identity Verification &
E-Signatures

Authenticate users and sign documents using Smart-ID, Mobile-ID, USB tokens, or national identity cards through the Elpako platform.

Centralized Management

Manage forms, workflows, notifications, branding, and service requests from a single platform.

Integrations

Connect the Service Portal with Deka Office, Microsoft Exchange, e-delivery gateways, and other business-critical systems.

Flexible Adaptation

This solution is designed for a wide range of organizations — from public institutions to private businesses.

For Municipalities

Deliver services more efficiently to residents, businesses, and visitors while improving accessibility and transparency.

For Colleges and Universities

Digitize administrative processes, provide services tailored to community needs, and encourage greater engagement.

For Logistics Companies

Improve operational efficiency and sustainability while ensuring reliable and secure logistics processes.

For Law Firms

Deliver modern and secure digital services, streamline legal workflows, and expand your client reach.

For Accountants and Auditors

Digitize service delivery, automate document handling, and reduce the risk of errors.

For Translation Service Providers

Move service requests online, streamline translation workflows, and reach more clients through digital channels.

FAQ

You ask,
we answer

The Service Portal is a digital service delivery platform that enables organizations to digitize services and automate internal processes.

With the platform, you can create service requests, collect and process information, manage documents, and track their progress throughout the entire workflow.

This means your customers can access services more conveniently, while your team works faster with less manual effort and fewer repetitive tasks.

The Service Portal incorporates modern cybersecurity technologies, including data encryption, strict access controls, and user authentication mechanisms.

The solution is designed to support compliance with internationally recognized security standards, helping reduce the risk of unauthorized access and data breaches. Regular security updates and reviews ensure a consistently high level of protection.

In addition, you can create and maintain a privacy policy tailored to your organization’s requirements, further strengthening data protection and regulatory compliance.

Yes. The Service Portal can be integrated with your organization’s document management system, allowing data and documents to be automatically transferred, stored, and managed in a centralized environment.

The platform also supports integration with the Deka Office document and process management system.

If your organization does not currently use a document management system, the Service Portal can operate independently, providing a convenient way to manage digital services without additional infrastructure.

No. The Service Portal is delivered as a cloud-based solution, with all technical maintenance and administration handled by our team.

Your employees access the platform through a web browser, eliminating the need for software installation on individual computers or servers.

If your organization requires an on-premises deployment, alternative implementation options can also be evaluated.

With more than 33 years of experience developing and maintaining IT solutions, we can adapt the Service Portal to the specific needs of different organizations and integrate it with existing systems.

You can select only the functionality relevant to your organization or contact us to discuss custom development and tailored solutions.

The cost of the Service Portal depends on your organization’s requirements and the functionality you choose.

To receive a preliminary estimate, submit an inquiry and one of our specialists will contact you to discuss your needs and provide a tailored proposal, including pricing and implementation options.

Yes. If you are interested in the Service Portal, we invite you to contact us and schedule a live demonstration.

During the demo, you will be able to explore the platform’s functionality, see how it works in practice, and ask any questions you may have.

This is a great opportunity to evaluate whether the solution meets your organization’s needs and delivers the expected value.

Leave Paper-Based Processes Behind and Transform Customer Service with Minimal Investment

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