Privacy Policy
NEVDA UAB (hereinafter referred to as NEVDA) values your privacy and is committed to processing your personal information in accordance with fair information practices and relevant data protection laws.
This Privacy Policy (hereinafter referred to as the Policy) clarifies and sets out the ways in which we, being a data controller, collect, use and store your personal data when you visit our website.
This Policy will apply when NEVDA processes personal information collected from the website. By accessing and using www.elpako.lt (hereinafter referred to as the Website), you acknowledge that you have read, understand and agree to these regulations.
NEVDA reserves the right to review and amend the Policy at any time. The amendments shall enter into force immediately after their publication. It is the users’ responsibility to monitor and familiarise themselves with changes to the Policy.
What constitutes personal data?
Personal data means any information relating to a natural person, i.e., a data subject, whose identity is known or can be established, directly or indirectly, by reference to certain data (e.g., name, surname, personal identification number, address, telephone number or other).
NEVDA undertakes to collect and process your personal data only when and to the extent necessary for the fulfilment of a specific, defined and legitimate purpose.
How and what data do we process?
You provide us with your personal data and other information when you use the Website.
NEVDA processes the following personal data when:
- you submit a message via the Enquiry Form on the Website: identification and contact data (e.g., name, e-mail, telephone number, etc.);
- you visit the Website, certain data are automatically transmitted to us after your visit to the Website: IP address, type and version of internet browser used, number of visits, pages viewed on the Website, etc.
This information is processed on a lawful basis and is used to improve the functionality and content of the website.
NEVDA does not request or process special categories of your personal data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or data concerning your health or data concerning your sex life and sexual orientation.
For what purposes and on what grounds do we process your personal data?
NEVDA processes your personal data for the following purposes:
- to provide personalised services;
- to ensure the functionality of our Website, improve upon it and offer you better and more tailored services;
- to contact you in response to your requests;
- to measure and improve the performance of our Website.
NEVDA collects and processes your personal data listed in this Policy on the following legal grounds:
- your agreement to the terms and conditions set out in this Policy;
- our legitimate interest;
- performance of a legal mandatory obligation assumed by us.
Transfer of personal data to third parties
NEVDA guarantees that your personal data will not be sold, lent or otherwise transferred to third parties without a lawful ground, or used for purposes other than those for which they were collected. Moreover, NEVDA will not use your personal data in any way other than in accordance with this Policy. However, NEVDA reserves the right to provide information about you if it is required in accordance to the procedure prescribed by law or if requested to do so by legally operating enforcement authorities or prosecuting authorities.
NEVDA may disclose your personal information to all companies within our group of companies (i.e., our main parent company and its subsidiaries) to the extent reasonably necessary for the purposes set out in this Privacy Policy.
If your personal data will be disclosed to recipients other than those specified in this Privacy Policy, we undertake to provide you with information about the disclosure and obtain your consent.
How do we use cookies?
NEVDA collects information about you by using cookies.
Cookies are small pieces of information that our server places on a user’s computer, phone or tablet to make it easier for the user to connect and interact with the website and for us to obtain information about how visitors use our website. The purpose of the cookies used on this website is to ensure the user-friendliness, functionality and efficiency of our website. Cookies do not give us any access to your computer and cannot read any of the information stored on your hard drive.
Consent to cookies
By opening our website and clicking on the ‘I agree’ button in the pop-up window, you agree to the cookies being stored on your computer, phone or tablet in the manner described in your browser. The use of different types of cookies is described in this Policy. If you do not want cookies connected to our website to be stored on your computer, phone or tablet, you can block or delete cookies at any time using the settings of the browser you are using. Please note that without cookies you will not be able to use many of the features of our website that improve its functionality.
Withdrawing consent and managing cookie settings
You can change the cookie settings in your browser at any time. For example, you can withdraw your consent to the use of cookies by activating a feature in your browser that allows you to reject any offers to store any cookies. You can find these settings in the settings or preferences menu of your browser. Below you will find useful links:
Your rights
You have the right to access your data processed by us using cookies. You also have the right to request correction of incorrect, incomplete or inaccurate data.
Types of cookies
Cookies can be either session or persistent cookies, and first or third party cookies. The meaning of these terms is provided below, so that you can better understand our use of cookies and what they are used for.
Session cookies
Session cookies allow you to be recognised during a single visit to our website, so that any changes or choices you make on a page are remembered as you move from one page to the next. These cookies allow you to navigate quickly and easily through many pages of the website, so that you do not have to re-enter information each time you visit a new site. Session cookies are temporary and disappear as soon as you close your browser or log out of the website.
Persistent cookies
Persistent cookies are cookies that remain on your computer for a set period of time after the end of a browsing session, and may therefore record certain user preferences or actions when the website is revisited.
First-party cookies
First-party cookies are managed by NEVDA.
Third-party cookies
Third-party cookies are managed by other organisations (not NEVDA). Third-party cookies that may be stored on your computer, phone or tablet while you are browsing our website are Google Analytics cookies, which are used to monitor the website. These cookies collect information about how users use the website. We use this information to compile reports and improve the quality of our website. Google Analytics collects information anonymously about the number of visitors, location from which our website was used and which parts of the website were browsed by visitors. These cookies are created by Google Analytics. For more information, please visit: http://www.google.com/analytics.
Any information collected through cookies is stored until the cookies expire and is not used for purposes other than those set out in this policy.
To find out more about cookies, such as how to manage or delete them, you can visit: www.allaboutcookies.org.
To find out how to delete Google Analytics cookies from tracking web pages, go to: https://tools.google.com/dlpage/gaoptout
We also cooperate with Microsoft Clarity to monitor your use of and interaction with our website using behavioral metrics, heat maps and session replays to analyse and improve our services. Website usage data is captured using first-party and third-party cookies and other tracking technologies to determine the popularity of services and online activity. Moreover, we use this information for website optimisation, security purposes and advertising.
For more information about how Microsoft collects and uses your data, please visit Microsoft Privacy Statement: https://privacy.microsoft.com/en-US/privacystatement
How long do we retain your personal data?
NEVDA does not retain your personal data longer than required for processing purposes. Historical information shall be stored if it is necessary to comply with the law or to carry out our activities.
Processing of personal data for direct marketing purposes
By consenting to the processing of personal data for direct marketing purposes, I confirm that:
I have been informed that for the purpose of direct marketing, the service provider NEVDA will process the following personal data about me for the duration of the contract or until the consent has been withdrawn: name, surname and e-mail address. Following the expiry of the term of processing for direct marketing purposes or if I withdraw my consent, it will retain the data on the fact of this consent for 5 (five) years from the expiry of the term of processing referred to in this paragraph or the withdrawal of consent for the purpose of asserting, exercising or defending any legal claims;
I have been informed that my personal data processed for direct marketing purposes may be transferred by the service provider NEVDA to data processors who provide direct marketing services and process data on behalf of the service provider;
I am aware that I have the right to object, without providing reasons for objection, to the processing of my personal data for direct marketing purposes, including profiling, insofar as it relates to direct marketing, unless the processing is carried out for the legitimate interest purposes pursued by the service provider or by a third party to whom the personal data are provided, and unless my interests are overridden;
I am aware that the service provider NEVDA uses profiling to provide me with personalised offers by analysing the personal data I have provided to it using specific algorithms. Actions taken by the service provider shall not have any legal or similarly significant effect on the Client.
I am aware of my rights as a data subject: to know (be informed) about the processing of my personal data, to have access to my personal data and how they are processed at any time by presenting my identity document to the service provider NEVADA, to request the correction or destruction of my personal data, or to suspend the processing of my personal data, except for storage of personal data, where the data processing is carried out in breach of the provisions of the legislation, to demand that the personal data processed, if processed by automated means, are transferred by the service provider to another data controller or, if technically feasible, to me, to request information from the service provider NEVDA on the processing of my personal data, to contact the service provider at any time if I consider that they have violated my rights, and to lodge a complaint with the State Data Protection Inspectorate in relation to the processing of personal data;
I am aware that I can inform the service provider NEVDA at any time that I do not wish to receive personalised offers and advertising. I can unsubscribe from offers and advertising by unchecking the box next to “Newsletters” in my account on the website https://www.elpako.lt. I can also unsubscribe from offers and advertising by clicking on the link in the newsletter I receive;
By accepting, I confirm that my Consent is given freely, knowing that I can revoke it at any time, and is confirmed by me logging into my account on the NEVDA service provider’s online application Elpako at https://www.elpako.lt.
What are your rights?
You have the right to:
- access to the data from your visit to the website;
- withdraw your consent to cookies;
- request the correction of any incorrect, incomplete or inaccurate data, and the deletion of any data collected about your visit;
- require to transfer to you any data collected about your visit;
- withdraw consent to the processing of personal data for direct marketing purposes.
Information about your data is provided free of charge once a year.
If you have any questions or wish to exercise your rights, please contact our Data Protection Officer at [email protected].